Mantasaly Resort, Andovokonko Bay, Diego Suarez, Madagascar - Reservation (+261) 320316601

HOTEL POLICY/HOUSE RULES

Home Hotel Policy/House Rules

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Mantasaly Resort. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing our hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Mantasaly Resort and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.

SMOKING-FREE

Mantasaly Resort has been Smoking-Free since the opening in August 2016. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Mantasaly Resort provides many open spaces outside rooms and restaurants such as private terraces, club swimming pool area and alleys all inside the complex. Marijuana is prohibited at all times.

CANDLE, INCENSE, ESSENTIAL OILS:

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:

The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. For food and coffee, please always order at the restaurant.

GUARANTEED RESERVATIONS:

All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept bank transfer, Madagascar bank check, cash Ariary, Euro and US Dollar. We do charge 50% deposit account at the time you make your reservations in order to guarantee and the other 50% at the check – in. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled seventy two (72hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 4:00 pm. the afternoon following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your deposit account and the balance of your reservations will be cancelled. Mantasaly Resort is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME:

EARLY CHECK-IN/PRE-REGISTRATION:

Early check-in is offered based on availability. If you require a guaranteed check-in for arrival before 12.am, then Pre-Registration and payment are required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival.

CHECK-IN REQUIREMENTS:

Guests must be at least 18 years of age to check in at Mantasaly Resort. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A mean of payment in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to the transfer.

PAYMENT AT CHECK-IN:

We have required payment since 2019, for the full amount of your intended stay, plus tax at the check-in. It is your responsibility to be aware of how your bank handles all of your transactions, including the transfer fees.

GUEST REGISTRATION:

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.

CHECK-OUT TIME:

Room rental period expires at 12:00 a.m. Additional day charge, plus tax may apply for late checkout.

CHECK-OUT PROCEDURE:

Check-out time is 12 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.

EARLY DEPARTURE:

Guests who check out of the hotel after 12:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS:

We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

PAYMENT:

All reservations and registration must be guaranteed with payment. We accept bank transfer, Madagascar bank check, cash; Malagasy Ariary, Euro and US Dollar. All guests are required to present a valid mean of payment even if guests are planning on paying in cash upon check-out.

CHECKS AND CHECK CASHING:

We do only accept local checks. We do not provide check cashing services.

DEPOSITS AND GUARANTEES:

There is deposit required to make an individual room reservation. However, valid mean of payment is required at the time of booking to guarantee the room and secure the reservation period.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:

Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we must receive full payment of the intended stay including a copy of your ID, passport or driver’s license. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.

PAYEMENT BY THIRD-PARTIES:

Please contact Mantasaly Resort reservation department at least 72 hours prior to guest’s arrival. We must receive the debit notice if the payment is by bank transfer and process the approval for your reservations prior to the guest’s arrival.

GIFT CERTIFICATES & PREPAID BOOKINGS:

Please contact the hotel directly to purchase or redeem gift certificates at the reservation department. Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require bill or receipt. These documents are available by contacting the hotel directly.

TAX EXEMPT GUESTS:

Only guests making the day use are exempted for tourist and city tax.

RATES:

All rates are quoted in Madagascar currency, plus tax. Rates may increase without notice. Rates as advertised on the Mantasaly Resort Reservation desk or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on Lower Partial Sea View room and Sea View room (1-3 occupancy), and Superior Partial Sea View room and Sea View room (1-3 occupancy) and are subject to availability.

RIGHT TO REFUSE SERVICE:

Mantasaly Resort is privately operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Madagascar laws. Mantasaly Resort has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Republic of Madagascar and management of the hotel. Mantasaly Resort will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by All Seasons Inn & Suites for the operation and management of our hotel.

QUIET HOURS:

10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in terraces or alleys.

VISITORS:

No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including services in the hotel, continental breakfast, SAUNA or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

MANTASALY BREAKFAST:

Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay €8.00 per person at the Front Desk. If you desire a full hot breakfast, Front Desk staff is happy to provide you with a discount coupon to a local restaurant.

CONNECTING ROOM POLICY:

Connecting rooms are subject to availability and can only be booked directly through the hotel. Please call the hotel directly to discuss available configurations. Guests with a pet requesting a connecting room will be assessed a pet fee for both rooms. The following connecting combinations are available.

DISCOUNTS:

We do not offer discounted room rates for participation or employment in organizations such as :

  • Resident guest 5% discount.
  • Loyal customers 10 % discount after they stay 3 times on Mantasaly Resort
  • VIP customers 15% discount if they spend over 2000 Euro on them stay

Any other discounts are decided by the Management and are granted as a favor.

CANCELLATION:

Mantasaly Resort is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled seventy two (72 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 72 hours before the arrival date, you will may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation notification.

NO SHOW CHARGES:

Failure to check in on the scheduled arrival date for a reservation guaranteed will result in a No-Show fee being charged to your deposit. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

GROUP RESERVATIONS:

Large group/Block reservations must be cancelled three (3) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

HOUSE RULES:

Groups, School groups, watersport teams, weddings, special events, etc.

Please contact the hotel directly for current House Rules (+261) 34 04 166 02 or at contact@mantasaly.com. Schools, watersport teams are directed to also review their specific school or sport organization Code of Conduct.

DO-NOT DISTURB AND ACCESS TO ROOMS:

To provide all of our guests with exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

CHILDREN:

Well behaved children of all ages are welcome. Children aged 4 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children are not allowed in the Play Ground area without being accompanied and supervised by their parent/guardian/chaperone.

ADDITIONAL BEDDING:

A limited number of drawer beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for all the rooms. Maximum capacity of baby crib is one (1) per room. For safety, pillows are not provided for cribs.

The charge is:


  • Adult person with 25% from the price room.
  • Children between 4 -10 years old 15 % from the price room
  • Children between 10-18 years old 20% from the price room
  • Children between 0 – 4 years old free of charge

MAXIMUM OCCUPANCY:

Room occupancy requirements are based on safety restrictions. Standard Room maximum occupancy is 3, A limited number of drawer beds is available upon request. Availability is on a first-come, first-served basis for an all the rooms. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.

ROOM KEYS:

Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.

HOUSEKEEPING/ROOM INSPECTION:

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 6 a.m. during hunting season. This is a SMOKING – FREE hotel but only in the open spaces for the safety of everyone, EXCLUSING medical marijuana or other drugs. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.

LINEN CHANGING:

Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

LOST & FOUND POLICY:

Mantasaly Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the Front office desk and we will try to assist you in locating your lost item.

FOUND ITEMS:

Mantasaly Resort is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN:

We would be happy to return your lost item(s) to you by DHL – Madagascar Services. Sorry, no UPS or FED EX deliveries. You will be charged packaging and sending via bank transfer or western union services, plus a .00 handling €7.00 fee. A separate receipt will be mailed to you. Mantasaly Resort is not responsible for any item lost or misdirected during shipment by the DHL Madagascar Company. Please contact the DHL Antsiranana Customer Service Department at (+261 20 82 237 68, +261 34 42 177 84).

UNCLAIMED ITEMS/NO CONTACT:

Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) will be stored for 3 months. After this deadline the unclaimed item (s) are thrown away, given to local organizations, or disposed of accordingly by Mantasaly Resort.

SAUNA:

For safety, our SAUNA area has a supervisor. Our SAUNA is available for registered guest only. Visitors are not permitted in the SAUNA. The SAUNA is located on the Club Swimming Pool and is open from 05.30 p.m. to 08:30 p.m. The SAUNA temperature is variable. Adult supervision is required for all children under the age of 13. No children under the age of five or pregnant women permitted. No lifeguard on duty. No dogs, food, drinks, cellular phone or smoking is allowed in the SAUNA. Please refer to the posted rules at the SAUNA for more use guidelines and rules-those guidelines and rules are considered a part of our Hotel Policy/House Rules

ALCOHOL POLICY:

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, SAUNA, halls, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 18 years old or older and can only be consumed at that event venue.

NO FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Mantasaly Resort recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the prohibition of firearms and weapons on our premises. Mantasaly Resort is private property. Guests, who are lawfully permitted to possess a firearm or weapon, but for safety reasons of our other guests and staff FIREARMS AND WEAPONS ARE NOT ACCEPTED IN THE COMPLEX.

BICYCLES AND MOTORBIKE:

Bicycles, Motorbikes are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our parking area. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

IN CASE OF EMERGENCY OR FIRE:

Please notify Front Desk in the event of a fire or other emergency. Two exit doors exist for each room; the entrance gate and the large terrace gate.

FIRE SAFETY POLICY:

The hotel is fully equipped with FIRE EXTINGUISHERS. Please check the location on your terrace once entering the room and this is very important.

NO IN-ROOM PARTY:

Mantasaly Resort enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 9:00 P.M. If found with more “people” not listed on the Guest Registration Form after 9:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

WiFi ACCESS:

The Mantasly WIFI is not unlimited;

Access to our WiFi is free for our registered guests and reglemented at some quotas. The WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Mantasaly Resort assumes no liability for guest use. If you finish your quota, you must apply at the front desk to get another WIFI access with fee charges.

ENFORCEMENT:

All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Mantasaly Resort for the safety of all guests, staff, owners, property and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum €200.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.

TERMS & CONDITIONS:

Mantasaly Resort makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Mantasaly Resort does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

LINKS:

The links provided on the Mantasaly Resort website are for the convenience of site visitors and are provided in good faith. Mantasaly Resort does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

ILLNESS AND EPIDEMICS:

Mantasaly Resort reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION:

The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

PARKING AT OWN RISK:

All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Mantasaly Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Mantasaly Resort reserves the right to require a minimum deposit of €50.00 as presented at registration and charge such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Mantasaly Resort as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

DAMAGE TO ROOM:

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

Mantasaly Resort reserve the right to take action against any guest or visitor found to have tampered equipment throughout the hotel, including guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your deposit for damage for any that incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:

All Seasons Inn & Suites reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.

FRONT OFFICE DESK SERVICE :

Photocopies, scanning and printing are provided for a fee, registered, etc. Children are not allowed on the computer.

  • Photocopy; 1500 MGA/page
  • Scanning: 500 MGA/page
  • Printing: 1000 MGA /page